To change your email address you can use the app or website. HOW DO I CHANGE THE EMAIL ADDRESS ON MY ACCOUNT? Select ‘Send Bug Report’ report from the side menu with a description of the issue. THE RATES SHOWN IN THE APP DO NOT MATCH SIGNAGE AT MY PARKING LOCATION? If you don’t know your old card information please send an email to It will then ask you for your current card information on your account for security reasons. To change your PIN you will login to the app or website and select the ‘Reset Pin’ button on the first page. The app will save recent license plate numbers you’ve used before too! Login and select ‘Vehicles’ from the side menu. HOW DO I ADD ANOTHER LICENSE PLATE NUMBER TO MY ACCOUNT? To delete a card, select ‘Payment’ from the side menu and choose the card you wish to remove, then ‘Delete Card’. Enter your new card information and check the ‘Save payment info’ if you wish to save this card for future use. Login and select ‘Payment’ from the side menu. You can start additional parking sessions by clicking ‘New Session’ in the side menu. Use the checkboxes to enable/disable the reminders. Login to your account and click ‘Options’. Click ‘Parker History’ in the side menu and you’ll be able to view previous parking sessions and access receipts. To view your parking history you can use the app or website. HOW DO I VIEW MY PARKING HISTORY/GET RECEIPTS? If you can’t extend your time it could be because you have already reached the maximum stay allowed set by the parking operator. When using the application, you will know your parking session has successfully started once you see the countdown timer on the screen. HOW DO I KNOW MY PARKING SESSION HAS STARTED? Please note: wallet availability and offers vary based on location. You will have the option to load the wallet during the payment selection step. To fund a wallet, you must initiate your first parking session. The menu button is the icon with the three white lines in the left-hand corner of the screen. For your convenience, all of Downtown Macon has the same zone number of 4780. You can find the zone number located on signage on the lot or on decals on the meter. The zone number is required to start your parking session and identifies where you are parked. WHAT IS THE ZONE NUMBER/HOW DO I FIND IT? The meters don’t sync with our system, but the parking enforcers will see your mobile payment on their handheld device. WHY DOESN’T THE METER CHANGE/HOW DOES ENFORCEMENT KNOW I PAID? When using mobile pay web, modern browsers such as Chrome, FireFox and Safari are the most compatible. We highly recommend using Apple or Android for downloading the application. WHAT DEVICES AND BROWSERS SUPPORT PASSPORT THE BEST? Once registered, you only need to park, click on the PassportParking app on your Smartphone, as your account information is already stored, enter the zone number of 4780, select how long you wish to park for, confirm and you will be done! Please note: your wireless carrier’s message and data rates may apply. HOW DO I USE PASSPORT/HOW DO I PAY WITH MY PHONE?ĭownload the PassportParking app from the App Store or Google Play. These permits no longer have a fee.Please find our Frequently Asked Questions below: These permits are only for qualified residents who live in areas signed as "Critical Zones," particularly the area adjacent to the state capitol complex. The permit is $60.00 per month.Īnnual Critical Zone parking permits. In order to park in front of a business, the permit holder must receive a written permission from the business and be able to produce evidence of that permission upon request. Limited to three vehicles per project and each permit is $60.00 for each calendar month.Īllows a food truck to park in a timed parking space beyond the posted time and across multiple parking spaces. Individual parking spots cannot be reserved. Applies to a specific block face and timeframe where/when work is being done on a "first come first serve" basis. Intended for those doing construction or maintenance and needing to park beyond the posted time limit. Residential Handicap Parking Permit Application Residential Critical Parking Permit Application After two hours, there is a $4.00 flat rate or drivers can purchase a monthly permit for $45.00.īoth passes can be purchased through the following link: Spiker Parking Structure, and the East Lot located at East 17th Street and Warren Ave) for two free hours. If you have further questions, please call (307) 637-6586.Īnyone may park in City of Cheyenne parking structures (Cox Parking Structure, Jack R. Mail a Check: Checks can be mailed to the Parking Administration Manager at 415 West 18th Street, Cheyenne, WY 82001. Pay Online: Drivers can download the free ParkCheyenne from the App Store and Google Play or manage their parking online at. The Cheyenne Police Department oversees parking enforcement and permits for Cheyenne roadways and City of Cheyenne parking structures.
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