![]() ![]() ![]() “This system increases safety and effectiveness for the first responders and creates better outcomes for callers.” Jeff Clawson, Chair, Rules Committee for the IAED Medical Council of Standards. “At the IAED, our goal is to help the emergency dispatcher do his or her job better,” said Dr. ![]() Use of this system will allow Dover Police emergency dispatchers to assess the quality of the care they provide their communities, allowing them to make positive adjustments to training and staff in response to these assessments. Proactive quality improvement (QI) benchmarks are an important part of the PDS. All emergency dispatchers who work on the new system are certified by the International Academies of Emergency Dispatch ® (IAED ™) and must recertify every two years, complete 24 hours of continuing dispatch education (CDE) and pass all requirements for IAED recertification. The Priority Dispatch System™ (PDS™) includes ProQA ® software and/or card sets, a three-day certification training course for emergency dispatchers, and continual quality improvement (QI) benchmarks and training. Additionally, with the PPDS™ emergency dispatchers can provide lifesaving and safety instructions to callers and patients before responders arrive. The protocols guide emergency dispatchers through a series of questions they ask callers in order to identify the problems so they can send the correct help.Įmergency dispatchers will also use the questions to provide responders with accurate information so they can more effectively give care once they are on the scene. With this new system, emergency dispatchers will follow nationally recognized standards and research-based protocols to identify life-threatening situations and to safely prioritize calls for response. The Dover Police Department is excited to announce the implementation of the Police Priority Dispatch System™ (PPDS™) to better serve the residents of Dover in emergency situations. DOVER POLICE ANNOUNCES IMPLEMENTATION OF THE POLICE PRIORITY DISPATCH SYSTEM ![]()
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